At StyloOutfit, customer satisfaction is our top priority.
1. Cancellations
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Orders can be cancelled within 6 hours of placing the order, provided they have not yet been shipped.
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Once shipped, cancellations are not possible.
2. Returns & Refunds
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We accept returns only if the product received is defective, damaged, or incorrect.
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To initiate a return, please contact servemistoksh@gmail.com within 3 days of delivery with order details and photos of the issue.
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Returned items must be unused, unwashed, and with all original tags and packaging.
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Refunds (if applicable) will be processed to your original payment method within 7–10 working days after inspection.
3. Non-Returnable Items
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Items purchased on sale or clearance.
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Innerwear, accessories, or customized products.
4. Exchange Policy
We offer exchange for size or color, subject to availability.